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Application Support Analyst

  • Location: Wiltshire
  • Salary: £20000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security


Application Support Analyst to work for a private & public sector company based in Chippenham. The Application Support Analyst will be providing 2nd/3rd support to local government across the UK. The focus of the Application Support Analyst is to manage cases and find effective resolutions and aim to exceed targets and standards set and have a responsibility to ensure service level agreements are met.

The ideal candidate someone who has experience working with local government software or has more than 2 years' experience supporting software applications.

Responsibilities

  • To provide technical support on our products to external clients
  • Identify and resolve technical issues
  • Take ownership of customer cases to ensure timely and effective solutions are provided.
  • Thoroughly investigate reported cases and defects through fact gathering and remote support.
  • Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.
  • Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
  • Adhere to and improve upon current Application Support processes.
  • Remain customer focused at all times.
  • Learn, support and investigate the functionality of the software at all levels.
  • Follow data protection and security regulations.

Skills

  • Application Support / Software Support experience
  • SQL experience (MUST HAVE)
  • Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise
  • Excellent analytical, process-oriented, organisational and problem-solving skills

Desired Skills

  • Council tax, benefits or associated processes and software
  • Local government software
  • Working knowledge technical and software architectures
  • ServiceNow
  • (Excel, CSV, XML, SQL etc.)
  • SQL Server / SQL Server Management Studio
  • ITIL



If you believe you'd be a great fit for this role, then please send your CV and we'll be in contact asap.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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