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Application Support Analyst

  • Location: Wiltshire
  • Salary: £20000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security


Application Support Analyst (2nd Line)


Capita IT Resourcing are looking for a Application Support Analyst to join our office based in Chippenham. As the Application Support Analyst you'll be working in our Command & Control team, proviinge day to day application and systems support to a wide range of our national and international Emergency Services customers who use our Command & Control emergency despatch products.

What you'll be doing:

  • Providing 1st and 2nd line application and systems support.
  • Monitoring allocated customer's incidents and service requests.
  • Investigating and diagnosing incidents to identify effective resolution.
  • Ensuring incidents are resolved to the customer's satisfaction.
  • Liaising between Engineers and Customers.
  • Performing regular software updates and upgrades and managing technical 'changes' either remotely or at customer sites.

What we're looking for:

  • Good working knowledge of the following tools and systems:
    • Microsoft Windows Operating system for both Server and Workstation implementations.
    • Microsoft Windows diagnostic tools
    • TCP/IP networking including use of diagnostic tools
    • SQL and ability to construct queries and analyse results
    • Ability to investigate and solve application layer issues
    • Ability to plan own workload and be self-motivated
    • Comfortable working alone or as part of a growing team
    • Ability to support 24/7 high availability systems
    • Confident in communicating technical challenges clearly with key stakeholders and Management verbally and in writing.

If you believe you'd be suitable for this role, then please send your CV across and we'll be in touch ASAP.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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