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Application Support Analyst

  • Location: Wiltshire
  • Salary: £25000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing are recruiting for 3 Application Support Analyst to join our office based In Chippenham. The Application Support Analyst will be involved in the day to day support of our national and international customers¸ provide application and systems support to a wide range of emergency customers alongside ensuring incidents and service requests are completed at the highest standard within agreed target times.

Responsibilities:

  • 1st/2nd line application and systems support.
  • Responsible for monitoring allocated customer's incidents/service requests in accordance with ISO20000-1 Process and Procedures.
  • Initial support and classification of calls for customers.
  • Incident investigation and diagnosis (including resolution) where possible.
  • Monitoring of open incidents - identifying suitable workarounds and raising problem records where applicable.
  • Keeping affected users informed about progress of a call.
  • Ensure Incidents are resolved to the customer's satisfaction handling incident escalations if necessary.
  • Quality Check on accuracy of data and codes on Incident, including all the relevant information is captured in the case notes.
  • Logging incidents in the support tool for third parties, where Capita Services and specified customers are affected, providing/receiving updates as required.

Skills:

  • Good working knowledge of Microsoft Windows Operating system for both Server and Workstation implementations.
  • Good working knowledge of SQL and ability to construct queries and analyse results.
  • Good working knowledge of TCP/IP networking including use of diagnostic tools.
  • Ability to investigate application layer issues.

If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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