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Application Support Analyst

  • Location: Suffolk
  • Salary: £18000 - £25000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Application Support Analyst (x2) needed to join a FTSE business based in Bury St Edmonds. As the Application Support Analyst (x2) you will be join a well established ITIL service desk function, providing support for product and resolving customer incidents.

Key responsibilities:

  • Responding and resolving application tickets within SLA's
  • Progression and resolution of incidents
  • Provide high quality customer service
  • Excellent communication skills
  • Ensure data integrity
  • Full lifecycle of application support process

Experience needed:

  • Helpdesk experience
  • Experience with Oracle SQL/PL-SQL
  • Microsoft SQL server
  • Experience with Microsoft CRM is advantageous
  • ITIL Foundation is a bonus

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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