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Application Specialist

  • Location: South East
  • Salary: Up to £40000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

The Application Specialist will be responsible for supporting applications for a number of clients using Microsoft products. The person appointed will join an existing team providing support for a suite of applications. The role will include 2nd and 3rd line support activities, design, development, configuration and testing of applications and the use of ITIL based processes to manage Incident, Problem, Change, Configuration and Implementation of software.

Scope of Role

  • Liaise with affected Users, other IT support teams, business areas and third parties in the investigation, resolution and escalation of problems & incidents ensuring that all OLAs & SLAs are met
  • Providing technical input into bid submissions for new .Net and CRM projects
  • Assist with system architecture and technical design of new .Net and CRM projects after contracts have been assigned
  • Support CRM configuration, custom and SharePoint development to new and existing solutions in order to meet business requirements being able to read the code and apply bug fixes as necessary
  • Create and maintain technical documentation relating to the system design of CRM and other applications under the responsibility of the Application Support Team
  • Apply software patches, upgrades and deploy new versions of the application
  • Follow agreed change control procedures
  • Carry out daily checks on high risk areas of the application
  • Complete impact assessments for any changes to production instances
  • Provide support out of normal office hours as and when required
  • Provide technical expertise and guidance to less experienced colleagues
  • Identify new working methods, initiatives and technologies to improve the level of service provided by the team to both the business and other IT support teams

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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