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Application service manager (Perm)

  • Location: Surrey
  • Salary: £50000 - £61000.00 per annum + 10% bonus and package
  • Job type: Permanent
  • Sector: Enterprise Applications
This vacancy has now expired.


Application service manager
Contract or Permanent
Surrey
Job description
Why join our team?

This is a fantastic opportunity to join the one of the largest CE businesses in the world and be at the very heart of the business IoT and Multi Device Experience (MDE) strategy. This is an incredibly exciting and sought-after role in a cutting edge and one of the most challenging markets in the world.

What will this role achieve?

  • To be responsible for all aspects of the application driving customer registration and active usage through all business touch points and utilising IoT analytics data
  • To develop and commercialise the service from an application point of view
  • To directly own the technical relations with R&D, HQ, SmartThings and with third party device manufacturers to provide the best customer experience possible
  • To develop, promote and implement technical differentiation within our application by developing solutions both internally and externally promoting the MDE strategy
  • To find opportunities across all business units to promote the application and drive awareness of the service



What will be your key deliverables?

  • Be the UK application expert for SmartThings cross category.
  • Ensure that the SmartThings application is up to date and the functionality of the application is in line with the capabilities of company devices
  • Train the Product Portfolio Team on any changes to features, processes, SW structure or anything else they need to know for them to communicate SmartThings to our channel partners
  • Use this knowledge to problem solve any issues or problems associated with content & services.
  • Know our cross-category services relating to the app deeply, how they should work, interact and the customer experience
  • Lead the overall SmartThings compatibility list along with the other members of the IOT team



What do we need for this role?

  • Knowledge of IoT technical platforms / products
  • A background of mobile operating systems
  • Knowledge of mobile hardware technologies such as processor's, screens, memory, Wi-Fi and Bluetooth
  • BEng or equivalent in Mobile Technology, Electronic Engineering…
  • A minimum of 5 years or experience within the consumer electronics or mobile network industry
  • 10-15 years' experience with app development



What does success look like?

  • A real passion for IoT and customer focused solutions
  • Experience in working with partners across different geographies / markets
  • Highly collaborative / partner management focused
  • Creative thinking
  • Self-motivated and self-starter
  • Excellent communications skills to present to Key partners
  • Excellent attention to detail
  • Flexible & adaptable to work in cross functional teams
  • To be able to work at a face pace, with accuracy in a changing environment and validated resilience
  • Tenacious, passionate, creative & driven
  • Ability to work on multiple projects
  • Ability to make decisions with full understanding of knock on impacts and wider business trade-offs

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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