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Account Executive

  • Location: South East
  • Salary: Up to £20000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: Digital & e-commerce
This vacancy has now expired.

Account Executive - Marlow - £20k + Benefits

Role purpose
The Account Executive is responsible for supporting the account team in the successful implementation of client campaigns and requests, on time and to budget. To achieve this, you will be focused on delivering excellent customer service to clients. You will have great people skills and be a confident team player. The role will be varied, and you will have exposure to a broad range of marketing activities.

Overall objectives

  • Achieve excellence in all aspects of client relationships and customer service
  • Build strong relationships, both external and internal
  • Support the efficient management of all projects to time and to budget
  • Proactively support the company objective to advance our clients marketing efforts
  • Understand and be able to talk to clients about value proposition and range of services

Key responsibilities:

Account administration

  • Maintenance of weekly status reports
  • Creation and regular review of project timelines and quotations
  • Creation of client meeting/call agendas and contact reports
  • Accurate and efficient scheduling and task management
  • Accurate time estimates and individual time tracking against projects
  • Radar administration across CRM and client accounts is accurate and up to date
  • Client folders on the server are tidy and files are archived as required

Account management

  • Responding to small ad-hoc requests from clients and internal teams in a timely manner
  • Support the creation of client reports, briefs and project documents
  • Ensure client communication is consistent, so clients are always aware of the status of projects
  • Ability to prioritise and multi-task on multiple clients at once to support efficient and profitable delivery across all accounts and projects
  • Take ownership of projects from quote approval to completion and highlight to senior team members as appropriate when project budgets need to be reviewed
  • Ensuring all work is scheduled with creative and digital teams as required and support the scheduling team by providing updates on forecast work
  • Checking the accuracy of all requirements and amends on tasks to support quality control
  • Know and understand when to bring in senior team members to support discussions
  • Proactively suggest ideas that will advance our internal processes on account management

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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