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6 Months - Desktop Support Office

  • Location: West Midlands
  • Salary: Up to £0.00 per annum
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.

Job Title: Desktop Support Office

Day Rate: £200 per day

Location: Central Birmingham

Summary of Role

An exciting opportunity has arisen for a Desktop Support Specialist, as part of the Infrastructure & Support Services function. This role is primarily focused on carrying out a wide range of duties in order to meet specified service level targets and customer requirements covering desktop support, advance investigations/troubleshooting and Windows 10 / Office365 deployment.

Duties and Responsibilities:

  • To lead on and provide support to a wide range of hardware i.e. desktop, laptops, printers, mobile devices and Windows 10 / O365 deployment.
  • To coordinate fault management in line with agreed SLAs.
  • Provide advanced installation, maintenance, and troubleshooting for software and hardware mobile devices.
  • Manage devices using various management tools including SCCM,
  • Troubleshoot system policy issues
  • Ensure all calls are effectively managed and owned through to resolution and closure
  • To interact with customers, support teams and third parties on resolution of issues
  • To escalate faults in-house and externally with suppliers within escalation guidelines
  • Maintain inventory and records for all devices and applications
  • To carry out other duties and responsibilities appropriate for grade as required and determined by supervisor/manager
  • Work flexibly to ensure coverage of core business hours 08:00 - 18:00 Monday to Friday, out of hours and weekends.


  • Knowledge and experience of installing and troubleshooting a broad range of applications/ peripherals
  • Office 365 and advance Outlook support experience
  • Experience of system builds and imaging technologies
  • Experience of applying system changes and working with large number systems
  • Experience of working with file structures and shares
  • Good understanding of Active Directory, OU and Groups
  • Knowledge and understanding of remote technologies
  • Experience of using Call Management software such as Service Now
  • Awareness of ITIL processes

Skills and Abilities

  • Good team working ethic and professional attitude
  • Good time management and organisational skills
  • Working knowledge of wireless technologies
  • Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions with customers
  • High level of discipline concerning security of data and network access
  • Excellent communication skills at all levels - both verbally and written
  • Ability to work part of a team, use own initiative and be self-motivated
  • Ability to document standards and procedures, paying attention to detail
  • Ability to build customer confidence of systems through simple explanation and demonstration resolution of incident using remote support
  • Awareness of the ISO/IEC 20000 standard/ITIL Service Management framework and related processes such as Change and Problem Management

Desired experience/skills:

  • Microsoft Active Directory, account creation, group creation

Personal attributes/other requirements:

  • Good interpersonal skills including verbal and written communication
  • Able to articulate IT issues to clients in a diplomatic, concise and constructive manner
  • Comply with policies, processes and procedures
  • Ability to work with limited supervision and prioritise workflow as needed while maintaining communications with other support personnel and team management

Please apply below or email your CV to

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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