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6 Months - Desktop Support Office

  • Location: West Midlands
  • Salary: Up to £0.00 per annum
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.


Job Title: Desktop Support Office

Day Rate: £200 per day

Location: Central Birmingham

Summary of Role

An exciting opportunity has arisen for a Desktop Support Specialist, as part of the Infrastructure & Support Services function. This role is primarily focused on carrying out a wide range of duties in order to meet specified service level targets and customer requirements covering desktop support, advance investigations/troubleshooting and Windows 10 / Office365 deployment.

Duties and Responsibilities:

  • To lead on and provide support to a wide range of hardware i.e. desktop, laptops, printers, mobile devices and Windows 10 / O365 deployment.
  • To coordinate fault management in line with agreed SLAs.
  • Provide advanced installation, maintenance, and troubleshooting for software and hardware mobile devices.
  • Manage devices using various management tools including SCCM,
  • Troubleshoot system policy issues
  • Ensure all calls are effectively managed and owned through to resolution and closure
  • To interact with customers, support teams and third parties on resolution of issues
  • To escalate faults in-house and externally with suppliers within escalation guidelines
  • Maintain inventory and records for all devices and applications
  • To carry out other duties and responsibilities appropriate for grade as required and determined by supervisor/manager
  • Work flexibly to ensure coverage of core business hours 08:00 - 18:00 Monday to Friday, out of hours and weekends.



Experience

  • Knowledge and experience of installing and troubleshooting a broad range of applications/ peripherals
  • Office 365 and advance Outlook support experience
  • Experience of system builds and imaging technologies
  • Experience of applying system changes and working with large number systems
  • Experience of working with file structures and shares
  • Good understanding of Active Directory, OU and Groups
  • Knowledge and understanding of remote technologies
  • Experience of using Call Management software such as Service Now
  • Awareness of ITIL processes



Skills and Abilities

  • Good team working ethic and professional attitude
  • Good time management and organisational skills
  • Working knowledge of wireless technologies
  • Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions with customers
  • High level of discipline concerning security of data and network access
  • Excellent communication skills at all levels - both verbally and written
  • Ability to work part of a team, use own initiative and be self-motivated
  • Ability to document standards and procedures, paying attention to detail
  • Ability to build customer confidence of systems through simple explanation and demonstration resolution of incident using remote support
  • Awareness of the ISO/IEC 20000 standard/ITIL Service Management framework and related processes such as Change and Problem Management



Desired experience/skills:

  • Microsoft Active Directory, account creation, group creation



Personal attributes/other requirements:

  • Good interpersonal skills including verbal and written communication
  • Able to articulate IT issues to clients in a diplomatic, concise and constructive manner
  • Comply with policies, processes and procedures
  • Ability to work with limited supervision and prioritise workflow as needed while maintaining communications with other support personnel and team management



Please apply below or email your CV to Aiden.pople@capita.co.uk

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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