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3rd Line Support Engineer - Nottingham - £30-35kpa DOE

  • Location: Nottinghamshire
  • Salary: £30000.00 - £35000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

3rd Line Support Engineer - Nottingham

I'm currently working with a global leader in voice and data recording solutions with a powerful presence within the data and telecommunications industry spanning the past 15 + years. They are looking for a 3rd Line Support Engineer to join one of their most innovative 24/7 teams within the business.

3rd Line Support Engineer - What will you be tasked with?

  • Troubleshoot and triage 3rd line faults through to development.
  • Communicate effectively with Helpdesk Analysts to ensure they can communicate effectively and manage the customer experience
  • Incident / Problem management ensuring all customer SLA's and departmental KPI's are achieved through the timely resolution and effective communication
  • Input to problem management highlighting situations which may require further ongoing investigation or may be relating to multiple incidents
  • Working with the team to ensure daily case allocation is managed

3rd Line Support Engineer - Essential Experience required:

  • Experience providing 3rd Line Support within a large enterprise environment
  • Experience supporting Windows Operating systems including server 2008 and 2012
  • Understanding of Network Technologies including TCP/IP DHCP, VLAN and various WAN technologies
  • Experience with Virtualisation (VM Ware, Hyper V and Virtual box)

3rd Line Support Engineer - Package

  • £30k - £35kpa
  • 33 days holiday (25 personal plus bank holidays)
  • Additional Day Off on your birthday
  • Pension (3% employer contribution)
  • 4 x salary Life Assurance
  • Health Cash Back Plan (Company funded)
  • Employee Assistance Programme (Company funded)
  • Childcare Vouchers (Salary Sacrifice)

3rd Line Support Engineer

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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