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3rd Line Network Support Engineer

  • Location: Surrey
  • Salary: Up to £300 per day
  • Job type: Temporary
  • Sector: IT & Information Security

3rd Line Network Support Engineer - Surrey - 3 Month Contract - £300 Per Day - ASAP

I am currently on the hunt for a 3rd Line Network Support Engineer for a client of mine based in Surrey.

As the 3rd Line Network Support Engineer your duties to include resolution of complex network/system faults in addition to implementing customer service requests on a broad range of networking technologies including but not limited to WAN, Managed LAN, Firewalls, DNS, Proxy/filtering services.

You will need to be a team player, hardworking, methodical and able to accurately and consistently document their completed works.

What you will do:

  • Provide 3rd line network and network security support to all customers for both faults and service requests.
  • Deliver Customer Service Excellence.
  • Adhere to strict Service Level Agreements for fault resolutions and service requests completions.
  • Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements e.g. Cisco TAC.
  • Ensure that the customer is kept informed of the progress of incidents/service requests and the internal systems are kept updated regularly.
  • Manage tickets to meet Key Performance Indicators.
  • Provide mentoring and coaching to less experienced engineers in the NOC.

Your experience will include:

  • Experience of WAN infrastructure support preferably within a Service Provider environment
  • Strong knowledge of Routing Protocols e.g. BGP & OSPF
  • Strong knowledge of TCP/IP protocols
  • Strong knowledge of Ethernet/L2 switching
  • Experience with SNMP monitoring products
  • Access technologies including SHDSL, ADSL, Wi-Fi, etc.

3rd Line Network Support Engineer - Surrey - 3 Month Contract - £300 Per Day - ASAP

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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