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3rd Line Engineer

  • Location: West Yorkshire
  • Salary: Up to £38000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

3rd Line Support Engineer
My client is urgently looking for a 3rd Line Support Engineer who is extremely proficient with VMware and Hyper V. The primary role is to actively work on incidents raised by our business; alongside the day to day incidents you will also be responsible for delivering service improvements and chargeable project work.
Responsibilities for the 3rd Line Support Engineer:
o Ensuring that Capita meets contractual responsibilities including service levels and customer satisfaction.
o Keeping an overview of key projects and making sure that issues are being dealt with and escalations are effective.
o Closely liaising with the Service Desk operations team to ensure that issues affecting the quality of service are resolved and changes delivered to meet agreed requirements.
o Contribute to providing weekly updates to the team management on progress made on both incident management and general improvements made.
o Be responsible for effective decision making, including collating all relevant information and understanding the business wide implications.
o Identifies problems and their causes and takes action to resolve them working closely with the server operations team
o Remote Support (outside the UK user base, as well as UK based remote sites )
Desired Skills
o Knowledge of software deployment tools, namely LANDesk, AD,WSUS
o Experience of SCOM/Solar Winds monitoring toolset
o Microsoft, Cisco or VMWare certified, Server Backup Management / Recovery Software
o Excellent working understanding of Microsoft server technologies including Windows Server 2008 R2, 2012 & 2016, Desktop OS,
o Thorough understanding of Active Directory, implementation and support, including Group Policy
o Networking - Good understanding of the fundamentals of Firewalls & switches, LANs and WANs.
If you are interested in the role, please apply immediately so we can organise interviews for the year.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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