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3rd Line Engineer

  • Location: Cumbria
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: IT & Information Security

3rd Line Support Engineer
Whitehaven
£330 per day

6 Months


I need a passionate and flexible 3rd Line Support Engineer who has extremely confident with general 3rd Line Support duties as well as experience with Exchange 2010/2013, Hyper V configuration, SCCM and VMWare. Are you looking to progress in a role and be recognised and rewarded for your hard work? Can you mentor 2nd Line Support Engineers and be an integral team player?

YOU MUST BE OF SINGLE UK NATIONALITY AND BE SC CLEARED.
Key responsibilities of the 3rd Line Engineer include:
* The core focus of the role will be to ensure that the company's systems are reliable 24/7
* Provide proactive and reactive 3rd line onsite and remote server, storage and application support services to corporate infrastructure and customer end users
* Troubleshoot and resolve incidents relating to Infrastructure hardware and software
* Maintain and enhance standard processes and create new ones as applicable
* Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
* Provide technical expertise and assistance on project assignments
* Record recurring incidents in problem management system and conduct root cause analysis where necessary
* Contribute to service and infrastructure improvement initiatives
* Expert AD architecture and design/migration skills
* Cloud integration skills
The three most important attributes I am looking for are:
* SC CLEARED
* FLEXIBLE
* TEAM PLAYER - Happy to help/mentor second line engineers
My client is looking to fill this role in a quick and timely manner, so please do not hesitate to apply if you are interested in the role.

**PLEASE NOTE THAT IF YOU ARE NOT SC CLEARED YOUR APPLICATION WILL BE IMMEDIATELY DISCARDED.**

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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