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2nd Line Support

  • Location: Kent
  • Salary: Up to £0.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

2nd Line Support Engineer
Kent, Paddock Wood
Up to £130 per day

Responsibilities of the role:
* IT support relating to technical issues involving Microsoft's core business applications on both Desktop and Servers
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Support of applications such as Backup Exec, Veeam, Antivirus products, Exchange Server and SQL
* Shared ownership of the Helpdesk Service Board and ensure the service KPIs are within acceptable tolerances
* Work in order of SLA and priority of tickets
* Shared responsibility for dealing with NOC
* Project resource on occasional projects where experience and skills are best suited
* On boarding and off boarding clients when required.
* Installation work including PC, routers, printers and AV deployments
* Improve customer service, perception, and satisfaction
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Assist the Projects team where required with implementations
* Ability to work in a team and communicate effectively
* Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
* Develop in-depth knowledge of the service catalogue and how it relates to customer's needs
* System documentation

Fantastic benefits include:
Benefits include 25 days holiday, company annual bonus, pension scheme, 2 weeks of dedicated training days with linked guaranteed salary increase, perkbox, free fruit and soft drinks.
If you are interested in the role, please apply immediately as we are looking to start initial telephone interviews on Friday.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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