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2nd Line Support

  • Location: Highlands
  • Salary: Up to £0.00 per annum
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.

2nd Line Support Engineer
Wick, Scotland
£180 per day
3 Months

* Please note you must be SC Cleared for this role *

Capita are searching for passionate 2nd Line Support Engineers to join a team in Wick.
Communicating effectively with customers to diagnose and resolve 1st and 2nd line network issues is a primary duty of this role. This is a technical role with a strong focus on customer service.
Necessary 2nd Line Support duties include:
Key Responsibilities:
The position will involve the following (but not restricted to) areas of responsibility:
 Escalate IT issues to the Service Delivery Manager where necessary
 Diagnose and resolve technical issues
 Undertake small to medium-sized IT projects as instructed by the Service Delivery Manager
 Provide desktop, laptop and some limited server support
 Support and maintain Laptop/Desktops
 Some MS Exchange and Active Directory setup
 Setting up and configuring new laptops and desktops
 Install authorised software to laptops and desktops
 Ensuring security and upgrades are applied and kept up to date on desktops and laptops
 Antivirus installation to all desktops and laptops
 Fault-finding to laptops and desktops

Depth of knowledge in the following technologies:
 MS Office
 MS Exchange/Email
 Active Directory
 Windows 7
 RDP

If you are interested, please apply immediately as the client would like to have this role wrapped up as soon as possible. Please note, you must be SC Cleared and of Single UK Nationality.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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