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2nd Line Support Analyst (BPSS / SC Clarence)

  • Location: Greater Manchester
  • Salary: £27000.00 - £31000.00 per annum
  • Job type: Permanent
  • Sector: Cloud & Infrastructure

2nd Line Support Analyst to work for a FTSE 250 organisation. Our customer is one of the largest British companies in the world and operates a major service partnership for a Central Government agency. Due to expanded growth within the partnership, our customer is now looking to build and recruit a new Service Desk function. The role will be based working from home, however, after lockdown there may be a need to be based out of office location between Liverpool / Manchester.


The nature of the role will be to perform a vital role delivering first and second line incident management support. You will be supporting a large pool of users and be responsible for monitoring core systems.

Role Overview:
· Supervise a small shift-based team of Servicedesk analysts, including nights and weekends
· Assist in technical support and request fulfilment
· Respond to all monitoring alerts
· Ensure all operational and technical CDIs are met during the shift
· Initiate the Major Incident Management Process if required
· Close all resolved tickets once reviewed for accuracy and completeness

Environment - technologies used to support and deliver the networks, data centres, devices, desktop services, messaging, unified communications, mobility services, information technology security, and IT management systems (e.g. identity and access management) required to deliver information technology services across the function.


The ideal candidate will be an experienced 2nd Line Support Analyst with strong experience of supporting end-users in the above areas. Potential candidates must be eligible to gain BPSS and SC Clearance. Previous, or current clearance is seen as highly desirable.


This is a fantastic opportunity to join a Blue-Chip organisation that offers excellent benefits and a structured career path.


Please apply for more information.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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