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2nd Line Software Support Analyst

  • Location: Essex
  • Salary: £18000.00 - £22000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing is currently recruiting for a Software Support Analyst to join our FTSE250 client on a permanent basis. Candidates will be responsible for resolving customer issues with the software itself NOT the environment it runs in.

Essential skills:

  • Previous experience working within a customer support role OR within the education industry
  • Confident in using Microsoft Office Suite
  • Ability to problem solve and analyse customer issues
  • Good communication skills and delivery of high customer service standards
  • Strong team member able to work independently when required
  • Punctual, flexible and adaptable

Desirable skills:

  • Experience of Online Service products including apps
  • Confident user of mobile devices

If you are interested in the role and would like to apply, please send me your updated CV in response to this advert via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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