Accessability Links

2nd Line Network Engineer

  • Location: Nottinghamshire
  • Salary: £24000 - £30000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security


2nd Line Network Engineer
Nottingham - £24k-£30k + Benefits

I am currently recruiting for my client who are a looking for an experienced 2nd Line Network Engineer to join their NOC team.
Experience in the following areas

  • Escalated service operation support to 1st tier engineers
  • Pre installation customer solution testing
  • Proactive customer equipment maintenance
  • Engagement with colleagues, partners and customers to resolve complex technical issues.
  • ITIL process understanding and experience


The successful candidate will be experienced in the following:

  • TCP/IP, routing, switching
  • Qualified to CCNA/JNCIA or equivalent
  • Excellent analytical and problem solving skills.
  • High standard of customer care and experience
  • MPLS Core network with Broadband and Ethernet services
  • Network monitoring


It is also desirable that you have:

  • Experience with Fortinet products
  • ITIL qualification


Duties and Responsibilities

  • Deliver a first-class customer experience in line with their ITIL procedures
  • Ownership of customer proactive maintenance to ensure all devices are updated to mitigate risks and in line with customer requirements
  • Assist and support our desk based Technical Support teams on complex incidents
  • Work closely with business partners and customers to resolve complex technical queries
  • Motivate and encourage team performance and exceed expectation wherever possible



Ideal candidate
Self-motivated and Enthusiastic with:

  • Excellent problem-solving skills
  • Must be organised and able to meet deadlines
  • Able to self-manage and achieve project deadlines
  • Team player
  • Ability to understand a broad range of complex information quickly and to make decisions where opinions differ/offer no obvious solution
  • Ability to work on own initiative and without supervision
  • Drives the investigation into new technologies and capabilities with a view to implement where business benefit can be gained
  • Ability to identify areas for improvement in processes
  • Ability to identify risk, anticipate issues and create solutions to efficiently and effectively resolve problems



Minimum qualifications and relevant experience
Essential

  • CCNA
  • Routing protocol experience (BGP HSRP OSPF)
  • Hardware configuration
  • Self-motivated and Enthusiastic with:
    • Excellent problem-solving skills
    • Able to self-manage and achieve deadlines
    • Ability to identify risk, anticipate issues and create solutions to efficiently and effectively resolve problems.



If this is something of interest and you are an experienced Network engineer please get in touch

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Start your search again

Similar jobs
Technical Support Engineer (20% Shift Bonus, Days & Nights)
Ruddington, Nottinghamshire Up to £33600.00 per annum + Amazing Benefits
Apply
Technical Support Engineer (24x7 Team) + 20% Shift Bonus
Ruddington, Nottinghamshire £22000.00 - £28000.00 per annum + 20% Shift Bonus + Benefits
Apply
Back to Top