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2nd Line IT Support Role - Preston Brook

  • Location: Cheshire
  • Salary: £22000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Our 2nd Line Support Technician's provides a comprehensive end user support service that requires an in depth knowledge of a wide range of IT technologies, desktop services and application systems. This role adds value by implementing, to common standards, systems and hardware that are consistently stable, reliable and which deliver business benefits.

Accountabilities:

  • Assign and prioritise IT incidents and service requests in order to ensure that user problems are dealt with in an appropriate, timely and effective manner.
  • Provide 2nd line technical support (both within and outside core hours) in order to diagnose and resolve problems and maintain desktop services.
  • Install and configure hardware, including PCs, servers and backup devices to call centres and computer rooms, to ensure a reliable and available platform for business critical applications.
  • Install, configure and maintain software on networked, portable and standalone PCs and fileservers
  • Implement and maintain systems processes such as Anti-virus, domain administration and user access.
  • Undertake project work as directed by the Senior Technician or Team Manager with respect to Client implementations and infrastructure development.

Requirements:

  • 2/3 years working in a similar role and IT environment.
  • Must have analytical skills and be able to solve technical problems across different platforms.
  • Must be a team player and be able to demonstrate excellent interpersonal skills.

Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation.

  • 'A' level or equivalent in a related field eg Information Technology
  • Certified industry courses eg MCP, MCSA or similar
  • Experience in remote deployment technologies (SCCM, LANDesk etc)
  • Experience in Supporting users in a Citrix environment
  • Experience using and supporting Office 365 solutions
  • Experience of supporting Microsoft Office client
  • Experience in Desktop Imaging
  • Full UK driving License

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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