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1st Line Support

  • Location: Hampshire
  • Salary: £15000.00 - £20000.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce
This vacancy has now expired.

An exciting opportunity has arisen for a 1st Line Support Engineer to join an organisation at the forefront of the aviation industry. This is a great opportunity for a an individual with great customer service skills and for someone who is looking to develop their skills in IT further with real scope for growth.

You will be reporting directly to the Service Desk Manager. The 1st line support engineers main responsibility is to be the first point of contact for any IT related queries, providing support to all the users of their software seeking technical assistance.

Main Responsibilities:

  • Handling 1st Line incidents and requests through to completion via telephone/remote support.
  • Escalation to 2nd and 3rd Line to finalise resolution where necessary.
  • Update and maintain case workflows in line with process.
  • Set up new user accounts.
  • Amend and remove user accounts.
  • Amend client reports.
  • Maintain knowledge base.
  • Maintain software user guide.
  • Carry out software installs and upgrades.
  • Update and maintain call logging system data.

Desirable skills:

  • Previous experience within a technical helpdesk environment would be beneficial.
  • Excellent IT skills using Windows Operating Systems and Microsoft Office products e.g. Outlook, Word and Excel
  • Excellent Communicator with emphasis on oral and listening skills
  • Excellent problem-solving skills
  • Good time management and organisational skills
  • Excellent customer service skills with a can-do attitude, possesses patience and self-motivation.
  • Ability to use initiative

If you feel this job matches your skill set and would be of interest to you, please apply using the link below to be put under immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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