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1st Line Support

  • Location: West Yorkshire
  • Salary: Up to £17000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Job Site - 1st Line Support
Salary - £17,000pa
Location - Bradford
Office Hours - 8.30am - 5pm or 9am - 5.30pm, Monday to Friday (shift dependant on business requirement).
1 Year fix term contract

About the role
You will join our expanding, Client Support department providing assistance to users of our Proclaim Case Management Software. The Support function provides a critical service for our demanding clientbase. Dealing with a varied level of IT user, from novice through to technical administrator, you will take enquiries and lead them through to a successful resolution. Enquiries will be mainly related to our bespoke Proclaim software, but will also involve Microsoft products (Windows, Office, etc).

What we need
Graduate in an IT related subject OR a non-graduate with a minimum of 1 year work experience in either the IT or customer service industry
A thorough knowledge of Microsoft Windows and Office, (full training will be given on our Proclaim system)
Excellent communication and organisational skills
Strong problem solving, troubleshooting and analytical skills, enabling you to resolve IT queries without the aid of a script
Knowledge of networking and hardware issues (desirable)
Residing within easy travelling distance of our Bradford office

Please apply below

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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