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1st Line Application Support

  • Location: North Yorkshire
  • Salary: £17000 - £20000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Application 1st line support needed to join a client of mine based outside of York. As the Application 1st line Support Specialist, you will be responsible for ensuring my client's application runs smoothly and any issues are prioritised and dealt with accordingly. The support you will be providing will cover several established applications.

Responsibilities of 1st line application support:

  • Monitor the estate of application and ensure smooth running
  • Resolve any issues or escalate to 2nd and 3rd line support
  • Review support tickets
  • Carry out routine maintenance and processes as scheduled
  • Provide release and go live support

Skills and Knowledge:

  • Experience of IT/Application Support
  • Experience of using line of business applications - CRM/ERP systems
  • Solid experience of using Microsoft products - Word, Excel, SharePoint

Apply now for immediate consideration

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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