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Service Desk Analyst

  • Location: Gloucestershire
  • Salary: £18000 - £22000 per annum + Pension & Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

An industry leading FTSE 100 insurance and benefits organisation are currently seeking a Service Desk analyst to join their in-house support team. This team is responsible for providing and maintaining insurance benefits to over a million people throughout the UK - working with some of the largest organisations across Britain.

Joining the support team, you will be responsible for the maintenance of user accounts across a vast variety of platforms and applications. Utilising Active Directory, you will create and manage user accounts, provide pro-active support; administrating accounts, monitoring accounts, documenting incidents & providing fixes as & when they arise.

The client has expressed to me that the ideal candidate will be a strong self-starter whom is able to hit the ground running and is keen to learn. They offer a straight forward career-development plan that is second to none.

Key skills required:

  • A positive attitude towards learning
  • A keen interest in IT
  • Strong customer service skills
  • Professional & polite
  • Active Directory experience would be a huge advantage
  • Experience supporting Windows 7 will be an advantage

This is a fantastic opportunity to join one of the largest organisations within the UK, at a time where the organisation is going through a period of growth, the opportunity for career progression is unparalleled. The position is paying a salary of between £18-22,000 dependant on experience.

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Transfer of information overseas

Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation.

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